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FAQs

How do I measure my floor? 

In order to understand the total cost of your new floor, you first need to calculate the size of your room(s) in m2. The complexity of this largely depends on the shape of the room. We recommend splitting the room into independent rectangles and calculating the area of each rectangle by multiplying the length and width together.  

We also recommend adding at least 10% wastage to your final quantity, as this will likely come from trimmings and awkward room layouts. The best way to do this is to multiply the m2 area of your room by 1.10.  

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How do I get in touch with you? 

If you need to get in touch please email support@carpetandflooringonline.com or call us on 01905 954045. A member of our friendly team will be able to help! 

How do I request a sample? 

Sometimes you need the chance to experiment with different types of flooring before making a final decision. We’ve made this easy for you – you can order up to three free samples!  

Simply find the flooring you want to try, add it to your basket, and follow the instruction at the checkout. A member of our team will get this sent to you within 3-5 days.  

Do you provide a fitting service? 

No, we are a supply only flooring business.

What is your returns policy? 

Please read our full returns policy here.  

How long does delivery take? 

If you are ordering a product that we have in stock, standard kerbside delivery will arrive within 2-5 days. Please be aware that some products aren't held in stock and are ordered from our suppliers based in Europe. These orders will take longer to arrive - please allow up to 10 working days for such deliveries.  

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 

Find out more about deliveries here 

How do I care for my new floor? 

Carpet: Every carpet is different, meaning how you care for it can vary. Generally, polypropylene is easier to maintain and can be bleach cleaned, but wool is wool naturally stain resistant and long lasting. For a complete guide on caring for your new carpet, please refer to your manufacturer’s care guide.

Vinyl: At Carpet and Flooring Online we specialise in Amtico luxury vinyl tiles. You can find out how to care for your new Amtico floor here, and purchase the Amtico Floorcare Starter Kit from here.

Laminate: We provide laminate flooring that is high quality, affordable and easily maintained. Laminate flooring is an ideal choice for busy homes or commercial settings due to its durability; it doesn’t fade and is resilient to scratches and marks from furniture and shoes. However, it is still important to take good care of your laminate flooring. Find out how to care for your new Parador flooring here

Engineered Wood: A high-quality engineered wood floor will last for decades, but proper maintenance and care is essential to keep your floors looking beautiful as the years go by. Find out more about caring for your new (or old) wood floor here.

Do you have a showroom? 

Carpet & Flooring Online is the online company of Premier Carpet & Flooring - we have a large retail showroom in Worcester which you are welcome to visit to view product samples. You can also see examples of our products on our website or social media. 

Find us on Facebook, Instagram and Twitter! 

Do you offer finance?  

At the moment we do not offer finance. 

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