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Our Privacy Policy

Welcome to Carpet and Flooring Online’s privacy notice.

Carpet and Flooring Online respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.

The changes in privacy policy, also known as GDPR, can feel quite complicated. We've tried to keep it all as simple as possible and will always inform you of any changes made to our policy before making them. By using our website, you’re agreeing to be bound by this Policy.

If you have any questions regarding our Policy, please email or call us on 01905 954045.

Our full contact details are:

Unit 17
Great Western Business Park
McKenzie Way

Tel: 01905 954045


How and when do we collect information about you?

We collect data about you when you use our website. For example, when you buy from us, contact us about a product, request a sample or register for our newsletters.

Why do we collect data?

We obtain information about you to provide you with the goods that you are looking for. The data allows us to improve the quality of the services we offer and better understand our customers’ needs. Additionally, we use your information to inform you about offers that may interest you, to request feedback and reviews, and send information that you have subscribed to. Data collecting allows us to engage with our customer base and recognise when they re-engage with our services.

It is important to note that we shall not process any personal data that is not directly relevant to the above points and will not share your information with any third party.

What type of information do we collect?

The personal data that we collect can include:

  • Your full name
  • Your billing and/or delivery address
  • Your home and/or mobile telephone number
  • Your email address
  • Your bank or payment details
  • Your VAT information
  • Contact details of someone you appoint to receive a delivery on your behalf
  • Details regarding access to your property for delivery of goods
  • Details regarding you (or someone physically able to carry goods) being at your property on the day of delivery
  • Your IP address
  • How you use our website

If you buy something from us online, we will not hold your card information. It is collected by our third party payment processors who specialise in secure processing of credit/debit transactions.

Our cookie policy

Cookies are small text tiles that are stored on your device by a web browser that contain information about your previous visits to our site and may contain personal data relating to you. These then allow our website to recognise you when you visit us again. We use this information so we can make your browsing experience more personal to you, allowing you greater interactivity.

An example of how we use cookies is if you placed items in your basket, left our website and returned later, you’d find your items still in your basket. Cookies also ensure that any adverts you see online both on our website and on third party websites will be more relevant to your interests. Please note that our cookies do not give us access to your computer or any information about you.

By using our website, you consent to cookies being used in accordance with our Policy.

It is possible to switch off cookies and this may be achieved by resetting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.