Welcome to Carpet and Flooring Online’s privacy notice.
Carpet and Flooring Online respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.
If you have any questions regarding our Policy, please email firstname.lastname@example.org or call us on 01905 954045.
Our full contact details are:Unit 17Great Western Business ParkMcKenzie WayWorcesterWR4 9GN
Tel: 01905 954045
How and when do we collect information about you?
We collect data about you when you use our website. For example, when you buy from us, contact us about a product, request a sample or register for our newsletters.
Why do we collect data?
We obtain information about you to provide you with the goods that you are looking for. The data allows us to improve the quality of the services we offer and better understand our customers’ needs. Additionally, we use your information to inform you about offers that may interest you, to request feedback and reviews, and send information that you have subscribed to. Data collecting allows us to engage with our customer base and recognise when they re-engage with our services.
It is important to note that we shall not process any personal data that is not directly relevant to the above points and will not share your information with any third party.
What type of information do we collect?
The personal data that we collect can include:
- Your full name
- Your billing and/or delivery address
- Your home and/or mobile telephone number
- Your email address
- Your bank or payment details
- Your VAT information
- Contact details of someone you appoint to receive a delivery on your behalf
- Details regarding access to your property for delivery of goods
- Details regarding you (or someone physically able to carry goods) being at your property on the day of delivery
- Your IP address
- How you use our website
If you buy something from us online, we will not hold your card information. It is collected by our third party payment processors who specialise in secure processing of credit/debit transactions.
Cookies are small text tiles that are stored on your device by a web browser that contain information about your previous visits to our site and may contain personal data relating to you. These then allow our website to recognise you when you visit us again. We use this information so we can make your browsing experience more personal to you, allowing you greater interactivity.
By using our website, you consent to cookies being used in accordance with our Policy.
It is possible to switch off cookies and this may be achieved by resetting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.